6 Essential Live Chat Tools for the Digital World

The modern business era is full of cutthroat competition, where organizations are battling against one another to grab customers’ attention and gain their loyalty. It is a time when customers are accustomed to accessing massive amounts of information in seconds, and keeping them hooked to your business website can be a challenge.

Customers want instant answers to their queries, and conventional communication techniques, such as email, calls, or social media interactions, are not helping companies solve their problems. In this situation, a live chat tool is essential for success in the digital world. Not only has it helped companies communicate with customers in real time, but it has also helped provide prompt and exceptional service. Here are 6 modern live chat solutions that can help you improve your customer services:


Acquire chat is a revolutionary, live chat solution that promises a 200% increase in user engagement and sales. With modern features, such as the option to start video/voice chat, remote co-browsing, and screen sharing, this live chat tool aids companies in efficiently answering customer queries.

A dedicated profile management dashboard and online cloud-based portal make it easier for customer support executives to access information on-the-go and provide answers to customers in real-time. The live chat solution is used by a large number of companies and organizations, from finance to education, e-commerce, automobile, logistics, and even the government sector; proving its efficiency and effectiveness in managing customer queries and providing real-time support.

Acquire live chat


Live Chat is one of the most popular tools being used, with more than 18,000 companies as customers around the globe. As a user-friendly application, Live Chat helps businesses better engage customers and build long-term relationships with them. Industry giants, including Samsung, ING, Kaspersky, etc., use Live Chat to manage routine queries and interact with customers more effectively.

With multiple packages starting from $19, this can be a reliable, live chat solution for small, as well as large, companies.


Started by two Indians in 2010 to provide great customer service solutions for organizations, Freshdesk won the Microsoft BizSpark Startup Challenge and is currently being used by 150,000+ companies around the globe. It gives companies the power to see all of the conversations with their customers and manage them from a single screen, streamlining the customer support process. Multiple subscription packages include a free plan, making Freshdesk an attractive, live chat solution for small and large teams.

Zoho Sales IQ

Zoho is one of the biggest names in the enterprise SaaS landscape and it came up with its own live chat solution, in the form of Sales IQ. Sales IQ comes with the ability to track visitors along with a live chat solution, making it a great tool for businesses looking to track potential customers and their activities on the website. The company offers several great subscription packages, including multi-user plans that would be ideal for small and medium-sized groups.

zoho sales iq

Pure Chat

Pure Chat launched in 2012 to improve the way growing businesses interacted with their customers. Having won a number of prizes, including the Arizona Innovation Challenge, the Pure Chat platform now handles over 3 million chats. This live chat tool has multiple plans, including a free plan, and Pro plans for solo entrepreneurs as well as large teams.


Velaro is popular among leading players in financial services, healthcare, education, and e-commerce domains. With a workflow and routing feature, it facilitated the connection between customers and the right agents, improving engagement metrics. It supports the needs of growing enterprises for a live chat by providing them with a way to engage website visitors more effectively than conventional methods. Pfizer, the Mayo Clinic, and LG are among those that have been using Velaro for many years now. The company also offers custom pricing for enterprise customers along with regular subscription plans.

Live chat is a necessary investment for any business that wants to succeed in the increasingly competitive digital ecosystem. As customers have short attention spans, it is essential to grab their focus by providing an intuitive experience for both existing and potential customers who are visiting your website for the first time. With the help of the aforementioned live chat solutions, you can improve customer engagement and ensure that your customers feel connected to you at all times.

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